Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@rivonofficial.com.

If your return is accepted, we’ll provide instructions on how and where to return your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs are the responsibility of the customer, unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer law.

You can always contact us with any return questions at contact@rivonofficial.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where required by applicable consumer law, return costs for defective, damaged, or incorrect items will be covered by us.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom or personalized products, and personal care goods where applicable. We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about your specific item.

We do not accept returns on gift cards. Sale items may be subject to our return conditions, except where returns or withdrawal rights are required by applicable consumer law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Right of Withdrawal

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days after receiving the goods, without giving a reason, subject to the exceptions provided by applicable EU consumer law.

To exercise this right, contact us at contact@rivonofficial.com within the applicable 14-day period and clearly inform us of your decision to withdraw from the purchase. We will provide instructions on how and where to return the goods.

After notifying us of your withdrawal, you must return the goods within the period required by applicable EU consumer law.

You are responsible for the direct cost of returning the goods when exercising your right of withdrawal, unless we have agreed otherwise or applicable consumer law requires us to cover that cost.

Your statutory rights under EU consumer law are not affected by our general 30-day return policy.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

For returns under our general 30-day return policy, if approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

For consumers exercising the statutory EU right of withdrawal, refunds will be handled within the time limits and under the conditions required by applicable EU consumer law.

If more than 15 business days have passed since we approved a refund under our general return policy, please contact us at contact@rivonofficial.com.