Shipping policy

Shipping Policy

Standard Item Processing Times

• All standard items are processed within 4 business days and then sent to warehousing for dispatch.

• For expedited service, we offer priority processing, ensuring your product is dispatched within 48 hours (2 business days).

Custom Item Processing Times

• Custom orders require varying processing times based on the product's complexity and detail.

• Each product page specifies the applicable processing and production times.

Shipping Times

We provide free worldwide standard shipping to eligible countries (see list below).
The estimated delivery times for standard shipping are:

• United Kingdom (UK): 3–10 business days*

• Europe: 1–2 weeks*

• United States (USA): 3–10 business days*

• Middle East: 3 weeks*

• Central Asia: 3 weeks*

• Australia & New Zealand: 1–2 weeks*

• South America: 1–3 weeks*

*Delivery timeframes are estimates based on recent deliveries and are not guaranteed. While we strive to meet delivery expectations, unforeseen circumstances such as customs delays, weather disruptions, or courier issues may affect delivery times. While delays are uncommon, if you experience any issues with your delivery, our support team will assist you promptly.

Shipping Taxes and Duties

• For shipments to the European Union (EU), United States, Australia, Brazil, and New Zealand, taxes and duties may vary depending on the destination country and local regulations.

• For other countries, any applicable import taxes or duties are the responsibility of the recipient, as required by local customs regulations.

Accepted Payment Methods

• We accept secure payments via credit/debit cards (processed by Stripe), PayPal, Apple Pay, and Google Pay. All transactions are protected by advanced security systems.

Contact Us

If you have any questions, concerns, or require assistance, feel free to contact us:

• Email: contact@rivonofficial.com

We are committed to your satisfaction and aim to provide exceptional customer support.